f099's Privacy Policy —
Your information is fully protected

1 Introduction & Scope

f099 ("we", "us") is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This Policy explains in detail what kinds of information we collect about you, how that information is processed, who it is shared with, and what your rights are.

This Policy applies to the main f099 website, mobile version, and all related services. If you are under 18 years of age — or do not meet the minimum age required for our services — please refrain from using this platform. f099 is for users aged 21 and above only.

2 Information We Collect

We may collect several types of information from you. This information comes from two main sources: what you voluntarily provide, and what our systems record automatically.

2.1 Information You Provide Voluntarily

• Name and contact details (email address, phone number)
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Identity verification documents (when required)
• What you share when contacting our support team
• Your preferences and profile settings

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system information
• Page visit history and session duration
• Data collected from cookies and similar tracking technologies
• Betting and gaming activity logs
• Transaction history and amounts

3 Purpose of Using Your Information

f099 does not use your information for any unnecessary purpose. We process information only for specific legitimate purposes, which are described below:

• For account registration and management
• For processing deposit and withdrawal transactions
• For providing betting and gaming services
• For identity and age verification (21+ confirmation)
• For fraud prevention and ensuring security
• For providing customer service and technical support
• For implementing responsible gaming policies
• For meeting legal and regulatory obligations
• For platform improvement and user experience analysis
• For managing relevant communications based on your preferences

4 Cookies & Tracking Technologies

Cookies and similar technologies are used on the f099 website. Cookies are small text files stored on your device that help improve the functionality of our site.

4.1 Types of Cookies

• Essential cookies: Required for the site to function properly. Login and transactions are not possible without them.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collected to understand site traffic and usage patterns.
• Security cookies: Help detect and prevent fraud.

You can manage cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some core features of the platform to stop working.

5 Information Sharing & Disclosure

f099 does not sell or rent your personal information to third parties. However, we may share information in certain circumstances:

5.1 With Service Providers

Service providers handling payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure may receive limited necessary information. They may use this information only to deliver the specific service, and they operate under strict confidentiality agreements with f099.

5.2 For Legal Obligations

We will be required to disclose information when demanded by a court order, a lawful request from law enforcement, or applicable law. In such cases, we will make every effort to notify you in advance where possible.

5.3 For Fraud Prevention

Information necessary to prevent financial fraud, money laundering, or other illegal activities may be shared with the relevant authorities.

6 Data Protection & Security

f099 applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted over an encrypted connection.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorized personnel are granted access to the information they need.
• Regular Security Audits: Our systems are audited on a regular basis.
• Firewalls & Intrusion Detection Systems: Used to keep data protected from external threats.

7 Data Retention

We retain your information only for as long as it is necessary or legally required. The general policy is as follows:

• Active account data: retained for as long as the account remains active.
• Transaction-related data: for the period specified under applicable law.
• Closed account data: may be retained for a defined period after account closure to meet legal obligations.
• Security logs: for a set period for the purpose of fraud prevention and investigation.

8 Your Rights

You have certain rights over your own information. f099 respects these rights and makes every effort to uphold them:

8.1 Right to Access

You have the right to request information about what data we hold about you. Our support team will assist you with this.

8.2 Right to Correction

If there is an error in your information, you have the right to request that it be corrected. This can be done through account settings or via support.

8.3 Right to Request Deletion

In certain circumstances you may request that your data be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Withdrawal of Marketing Communications

You have the right to opt out of receiving promotional emails or messages. You can unsubscribe at any time or let the support team know.

9 Protection of Minors

f099's services are for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is followed at registration.

If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted. If parents believe their child is using this platform, they are requested to notify our support team without delay.

10 Third-Party Links & Services

The f099 platform may contain links to third-party websites or services. f099 is not responsible for the privacy practices of these external sites. We recommend reading their own privacy policies before visiting any third-party site.

Payment information is processed under the security frameworks of bKash, Nagad, Rocket, and Upay. The privacy policies of these providers can be found on their respective websites.

11 International Data Transfers

Our servers and service providers may be located in various countries. For any data transfers, we ensure that appropriate safeguards are in place. Every entity processing data is bound by a confidentiality agreement and uses only the information necessary for the specified purpose.

12 Policy Changes & Updates

This privacy policy may be updated from time to time due to business changes, legal requirements, or technical improvements. We will notify you of any significant changes.

Any changes to the Policy will be published on this page and the effective date at the top of the page will be updated. Continued use of the platform after changes are made will be considered as your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

13 Applicable Law

This privacy policy has been drawn up in accordance with applicable laws and regulations. Any disputes will be settled in the courts of the relevant jurisdiction. If any part of this Policy is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.