f099's commitment to responsible gaming
f099 is here to ensure you have an enjoyable betting experience — with the right tools, support, and a safe environment.
What is responsible gaming and why does it matter?
Online betting and casino games are a form of entertainment — but like any entertainment, it's important to stay within limits. f099 believes that if gaming is a source of fun, it should remain healthy and within reasonable bounds.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to it. At f099, we want every member to play with enjoyment and feel comfortable seeking help when needed.
On this page you will find — how to recognise warning signs, which tools can help you stay in control, and where to get support.
- Betting is always for entertainment, not as a source of income
- Never spend beyond your budget
- Avoid placing more bets to chase losses
- Gaming comes after family and professional responsibilities
- If you feel there's a problem, contact f099 support
21+ age restriction
f099 strictly does not allow anyone under the age of 21 to create an account or participate in any form of betting activity. Documents to verify age may be requested during account verification.
If you suspect someone you know who is a minor is using f099, please notify our support team. We will take immediate action.
If there are children or teenagers at home, use password protection on your device and never leave your f099 account logged in.
For players aged 21 and above onlyf099's protection tools
We offer you these features to keep your gaming experience in control.
Set deposit limits
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, the limit cannot be increased before the specified period ends — but it can be reduced immediately. This tool keeps you from going beyond your budget.
Time-Out
Need a little distance? f099 offers the option to pause your account for a set period. You can take a break from 1 day up to several weeks. During the time-out, logging in will not be possible and no betting activity can take place.
Self-Exclusion
If you want to take a long-term break from gaming, use the self-exclusion option. This is a long-term restriction that deactivates your account completely. If we detect any attempt to create a new account during a self-exclusion period, it will be cancelled.
Session time limit
You can set a limit on how long you play during each session. Once the set time has passed, a reminder will appear and you will have the opportunity to end the session. This is effective at preventing excessive time use.
Reality Check
At set intervals, a pop-up message will inform you how long you have been playing and the total amount spent or won during that time. This transparency keeps you aware of the real situation and helps you make decisions.
Transaction history
At f099, you can view the complete history of all your bets, wins, losses, and deposits. Analyse your spending patterns and understand whether gaming fits within your financial plan.
Recognise the warning signs of a problem
Gaming addiction develops gradually and can be difficult to notice at first. If you see the following signs in yourself or someone close to you, seek help.
Remember, these signs are not a sign of weakness — they indicate a health issue. Seeking help in time is the courageous thing to do.
Spending beyond budget
You repeatedly spend more than the limit you set for yourself and each time you tell yourself it's the last time.
Trying to chase losses
After losing, you place more bets to try to recover that money — this is one of the main warning signs of a problem.
Impact on family and social relationships
Gaming is damaging your relationships with family, friends, or colleagues, or you are avoiding your responsibilities.
Debt or financial hardship
You are taking on debt to bet or having difficulty meeting essential expenses (rent, food, medical care).
Emotional distress
When you cannot play, you feel anxiety, irritability, or low mood — and playing feels almost compulsory.
Secrecy and dishonesty
You are hiding your gaming habits and spending from family or friends, or lying about them.
How to use the protection tools
Go to your f099 account settings to activate any tool — it is simple and instant.
Step 1
Log in to your f099 account and click the profile icon in the top right corner.
Step 2
Go to the "Account Settings" or "Responsible Gaming" menu.
Step 3
Select the tool you need (deposit limit, session limit, time-out, or self-exclusion) and set your preferred value.
Step 4
Confirm the change. Deposit limits and self-exclusion take effect immediately.
If you have trouble at any step, contact our 24/7 live chat or email ([email protected]) — we will assist you in Bengali.
Contact us for help
Our support team is always ready to talk about gaming issues or to activate any protection tool. The f099 support team can help in both Bengali and English.
If you feel gaming is causing a problem for you or someone in your family, do not hesitate to let us know. We will provide assistance while keeping your identity confidential and will take the necessary steps.
When a self-exclusion request is submitted, we deactivate the account promptly and will not send any further promotional messages.
f099 support channels
Play for fun and stay safe with f099
To enjoy a responsible gaming experience, browse our game categories or read the FAQ.